To exchange or return our products, you only need to download the Online Return Form and follow the filling instructions:
1. Order No.: fill in the order number associated with the product you want to return (example: # 1001);
2. Customer Data: fill in the name, shipping data and contact details associated with the delivery of your order;
3. Products to return: indicates the model, size, and reason for the product you want to return.
3.1 If you wish to exchange, indicate the product you want to receive in "Reason" (model - color - size)
4. Date: put the time on which you placed the order;
5. Save the document with the #encomenda.pdf (example: # 1001.pdf);
6. Send an email to firstname.lastname@example.org with the following data:
6.1 Subject: Return / Exchange # Order No. (example: Return # 1001 / Exchange # 1001);
6.2 Attach the document to the e-mail and send it.