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How do I make an online purchase?

Many simple ones:

• You can register and have your user account or continue as a guest;
• Select the product you want and the desired size. Then click on "ADD TO CART";
• If you want to add more products, click on "CONTINUE SHOPPING";
• If you wish to complete your purchase, you must check your order (check if the desired sizes and models are selected correctly). Then, confirm that you agree to the terms and conditions and enter your name and tax identification number if you wish to receive an invoice with tax details. Then, go ahead and click on "FINALIZE PURCHASE"
• Fill in the shipping details: Email; First Name; Last Name, Full Address and Contacts (if you wish to use MBway as a payment method, the contact to be entered must be the one configured with the MBway application).
• If you have a discount code to use, enter it in "DISCOUNT CODE" and click "APPLY". Otherwise, go ahead and click "CONTINUE TO SHIPPING";
• For Portugal and Spain shipping is free, for other countries choose the shipping option and click on "PROCEED TO PAYMENT";
• Choose the payment method: Credit Card, PayPal, MBway (you only have 5 minutes to make the payment after placing your order) Amazon Pay, Klarna or Multibanco Payment (if you choose MB the order will only be processed after you make the payment of the MB reference generated in the next step);
• If you want the billing address to be the same as the shipping address, click on "SAME SHIPPING ADDRESS"; if you want to enter a different address, click on "USE A DIFFERENT BILLING ADDRESS" and fill in the information you want;
• Finally, click on "PLACE MY ORDER" and a summary of your order will be generated (as well as the MB Reference if you chose this payment method).
• Then you just have to wait for them to arrive.

 

I made a mistake with the size/item/color of my order, can I replace it?

It is not possible to replace products in orders completed independently. However, if the order has not yet been shipped, you can request a change by sending an email to info@sanjo.pt . If the order has already been shipped, you can wait until you receive it and then make the exchange.

SHIPPING:

How much does shipping cost?

Shipping varies depending on the destination country and the products purchased under the following conditions:

EUROPEAN UNION

• Free shipping - €0.00€
  
  

REST OF THE WORLD (except EU):

• Standard Shipping (between €0.00 and €99.99) - €20.00
• Standard Shipping (between €100.00 and €199.99) - €15.00
• Standard Shipping (over €200.00) - €0.00

What is the delivery time for my online order?

The delivery time for our products varies depending on the destination of the order, according to the following deadlines:

PORTUGAL: 1 to 2 business days

SPAIN: 2 to 3 business days

EUROPEAN UNION (except Portugal and Spain): 3 to 4 working days

REST OF THE WORLD (except EU): 4 to 5 working days

Who delivers my order?

In mainland Portugal, the islands and Spain, deliveries are made by CTT. For the remaining countries, deliveries are made by Fedex.

Can I place an order and send it to a destination other than my country?

Of course. You just have to fill in the delivery address correctly and leave the contact details of the person responsible for receiving the order.

Can I choose the day and time to receive my order?

No, please make sure someone is present at your chosen delivery address.

Will I be responsible for import duties and taxes?

If the order is sent to countries within the European Union, it will not be subject to any customs payment. If the order is sent to other countries in the world (except the EU), it may be subject to import duties and taxes that are borne by the customer.

EXCHANGES

Can I exchange my purchase online?

Yes, you can exchange your order up to 14 days after receiving it, as long as the products maintain their original characteristics and show no signs of use. To make an exchange, you just need to:

• Fill out the exchange or return form , you must fill it out with the email address you used for your order. After filling it out, you must wait for a second email with all the shipping information.

• For deliveries in Portugal and Spain, Sanjo will accept the exchange at no additional cost once for each order .
• To exchange orders sent to the rest of Europe, the return costs are the responsibility of the customer but Sanjo assumes the costs of the second shipment.
• For exchanges from countries outside the European Union , you cannot send the item before contacting customer service via email at info@sanjo.pt . This will make the customs process easier.
• Once we receive the returned product, we will send you the new product you requested.
• Shipping costs are non-refundable in cases where shipping costs have been applied.

The exchange can be made automatically by size and is subject to the stock available at the time we receive the return.

If you wish to change the color or model, you must contact customer service via email at info@sanjo.pt .

If the returned items show signs of use, SANJO reserves the right not to accept the exchange.

RETURNS

Can I return my online purchase?

Yes, you can return your order up to 14 days after receiving it, as long as the products maintain their original characteristics and show no signs of use. To make a return, you just need to:

• Fill out the exchange or return form , you must fill it out with the email address you used for your order. After filling it out, you must wait for a second email with all the shipping information.

• If payment for the order was made using the Multibanco References service, you will be contacted via email to provide the respective IBAN.
• If payment was made using Paypal, Visa or Klarna , refunds for returned items will be made using the same payment method chosen for the purchase after receipt and verification of the conformity of the returned product.
• For deliveries in Portugal and Spain, Sanjo assumes the return at no additional cost once for each order .
• For returns from countries outside the European Union , you cannot send the item before contacting customer service via email at info@sanjo.pt . This will make the customs process easier.
• Shipping costs are non-refundable in cases where shipping costs have been applied.

If the returned items show signs of use, SANJO reserves the right not to accept the return and refuse to refund them.

DEFECTIVE ITEM

If your product has a defect, do not hesitate to let us know.

Just follow these steps:

• Send an email to info@sanjo.pt :
• Email subject: “Complaint #100 1” (after the hash mark, put your order number).
• Attached: 2 or 3 clear photographs that clearly show the problem found with the product.
• Email text: describe in detail the problem encountered.
• Send your product to the address SANJO | Rua 5 de Outubro nº 484 | 4700-260 - Braga | Portugal.
• Your product will be analyzed in a laboratory. We will repair it if it is a simple and easy-to-solve problem, thus reducing waste. This solution will only be available if it does not cause you any inconvenience. If it is not possible to repair it, we will replace it.
• This process takes about 30 days.

We assume responsibility for all our products as long as all the maintenance and cleaning standards for our footwear available on our website have been complied with. You can confirm this here: https://www.sanjo.pt/pages/faqs . After a complaint, the product will be subject to laboratory analysis and any non-compliance will be detected and, in this situation, Sanjo reserves the right to refuse to repair/replace it.