Privacy Policy
In this Privacy Policy you will find all relevant information applicable to our use of personal data, of our customers and users, regardless of the channel or medium (online or in person) from which the data comes.
We want you to feel complete trust in us and to know that your data is safe. This is our commitment to your data - we take the utmost seriousness and attention to protect your privacy: it is our commitment, it is your right.
Whenever you have any questions about how we use your personal data, don't think twice and contact us via email at info@sanjo.pt .
We present our Privacy Policy so that you are aware of the processing of your personal data, your rights and our security measures when browsing the website www.sanjo.pt .
M2BEWEAR, LDA, the company that owns the registered trademark SANJO, with headquarters at Rua 5 de Outubro, 484, 4700-260 Braga, Portugal, with tax identification number 514475188 , is the entity responsible for processing your personal data and guarantees that they are processed in accordance with the provisions of the national legislation in force on this matter and the General Data Protection Regulation – EU Regulation No. 2016/679 of the European Parliament and of the Council of 27 April 2016.
We undertake to only collect, store, process, transmit or delete your personal data with transparency and responsibility and only within the scope of the purchase and sale transaction of our products.
What data and information might we need to collect?
Personal data: this is essential data for us to process your request and to comply with the laws and regulations applicable to our services, such as: name, address, tax number, email address, telephone number and payment method details . Refusal to provide this data may prevent us from processing and responding to your request. We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that we believe may be of interest to you. You can always opt out of receiving any or all of these communications from us by following the unsubscribe link or instructions provided in any email we send or by contacting us at info@sanjo.pt.
Customer history : so that we can provide you with personalized information about our products and services, promotional or advertising campaigns, commercial offers and other purposes strictly inherent to SANJO , by email or other automatic means of communication, we need to store information about your purchased products, transaction dates, support contacts, history of your interactions with SANJO, as well as other useful metrics so that we can provide you with an excellent service . You can manage the permissions you want to grant us in “My Account”.
Cookies : In order to provide you with an optimized browsing experience, we use cookies to store useful information for this process, such as your personal preferences . Cookies help us recognize your preferences and allow us to interact with you. They are small files with a small amount of data that may include an anonymous unique identifier. We use cookies and similar tracking technologies to track activity on our service and maintain certain information. The information collected in cookies also allows us to improve our website by providing information about the number and regularity of visits, the adaptation of the website to the user's individual interests, the speed of searches, etc. You can manage these permissions for the use of cookies in the settings of the search engine you are using, but be careful , if you disable cookies you may not have the optimal experience that we want you to have when browsing our website.
Data Controller: means the natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal information is, or is to be, processed. For the purposes of this Privacy Policy, we are a Data Controller of your Personal Data.
Automatic collections from websites and social networks: when you are on our website or on our social networks, it is as if you were in our home, in our office or even looking at our storefront and our products. We may have access to some information collected automatically (IP address, ISP, your browser, the time of your visit, the pages you visited on our website, social networks, your location if you authorize it, and other statistics). What is this for? So that we can always have our home ready to welcome you in an optimized way, nothing more. ☺
How do we use your data?
- To provide and maintain our Service;
- To notify you about changes to our service;
- To allow you to participate in any interactive features of our service, when you choose to do so;
- To provide you with customer support;
- To gather analytics or important information so that we can improve our service to you;
- To monitor the use of our Service;
- To detect, prevent and resolve technical problems.
Who do we share your data with?
- Financial institutions;
- Fraud detection and prevention entities;
- Technological service providers ;
- Logistics , transport and delivery service providers and collaborators
- Customer support related service providers;
- Partners and service providers related to marketing and advertising;
- Judicial, tax and regulatory authorities to comply with legal obligations, upon express request from these authorities.
KLARNA Privacy Policy
In order to offer Klarna's payment methods, we may transmit your personal data from the contact form and order details to Klarna during the purchase process, so that Klarna can assess whether you meet the requirements for accessing the payment method and adapt these methods to your profile. Your data is processed in accordance with the provisions of Klarna's privacy policy .
How long do we keep your personal data?
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (such Personal Data).
This information may include (not only but also): email address, first and last name, telephone number, address, state, province, zip/postal code, city, such cookies and usage data.
Depending on the purposes for which we collect your data, the retention period may vary.
In order to manage your registration as a user of our website, we keep your data for the period in which you are our registered user, that is, for as long as you want to be our user.
In order to manage the purchase and sale transaction , we keep your data for the time necessary until its completion, including possible returns, complaints or claims associated with the purchase of the particular product or service.
For marketing purposes , we keep your data until you cancel your subscription to the newsletter or if you participate in promotional actions, we will keep your data for a period of 6 months from the end of the action .
Regardless of whether we process your data for the time strictly necessary to fulfill the corresponding purpose, we will subsequently keep it duly stored and protected for as long as liabilities arising from the processing may arise, in compliance with the legislation in force at any given time. When each of the possible actions has expired, we will delete the personal data.
How do we protect your data?
SANJO adopts security measures to protect your personal data (through data encryption and authentication tools ), with the commitment to regularly review data collection, storage and processing practices with the aim of protecting unauthorized access to our systems: your security is our security .
What are your rights when sharing personal data?
If you are a resident of the European Economic Area (EEA), you have certain data protection rights under the General Data Protection Regulation (GDPR). Here at SANJO we aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data. You can always:
- Request access to your data and all information collected following the operations carried out;
- Request rectification of personal data;
- Request the deletion of your personal data, provided that it is unnecessary for the purpose for which it was collected or compliance with legal obligations of M2BEWEAR, LDA, as well as the limitation of the purposes of its processing;
- Object to them being used for marketing and advertising purposes;
- Request the portability of your data to another entity and a copy thereof ;
- Withdraw, at any time, consent previously given for data processing.
Analysis
We may use third-party Service Providers to monitor and analyze the use of our Service.
- Google Analytics.
- Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the data collected to contextualize and personalize the ads of its own advertising network.
- You can make your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about your browsing activity.
- For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: http://policies.google.com/privacy?hl=en
To exercise any of your rights, simply send us your request to info@sanjo.pt with a description of what you want.
We do not collect or process data, nor do we process requests from minors under 16 years of age . But you can always ask your parents for your SANJO ☺
If you notice any violations in the processing of your data...
… you have the right to lodge a complaint with the relevant supervisory authority – the National Data Protection Commission – as well as to appeal to the legal bodies you consider most appropriate.
This policy may be changed at any time and without notice to visitors/users of our website. If you are aware of this issue, we recommend that you consult this page so that you can be aware of any changes that may occur. By browsing www.sanjo.pt you are agreeing to the practices described in our policy .
Contact
If you have any questions about the Privacy Policy, please do not hesitate to contact us at info@sanjo.pt