Frequently Asked Questions

Shipping

In 2019, SANJO was acquired by M2BEWEAR, located at Rua 5 de Outubro nº484 | 4700-260 - Braga, with NIF 514475188, a trading company from Braga, with leading shareholders and extensive experience in logistics, production and retail. SANJO is currently headquartered in Braga, where all the brand's development and support areas are located, and with production located in Felgueiras, with a production partner.

All SANJO services are located in the city of Braga, in the North of Portugal.


Email: info@sanjo.pt
Telephone: + 351 253 036 188 (Call to National Mobile Network)
Address: 5th October Street, 484 | 4700-260 - Braga | Portugal

All Sanjo sneakers are manufactured in Felgueiras. All Sanjo production is currently in Portugal. The entire production cycle is 100% Portuguese, from the raw materials to the labor force. We intend to make Sanjo a 100% Portuguese brand, because of its history; it didn't make sense for us to make it anywhere else, with other materials, or by other hands. It's not just a product made in Portugal, but a 100% Portuguese product.

SANJO returns with a new attitude: we intend to work on the duality of old and new, bringing the classics to the present day and continuing to work on the legacy that SANJO carries. We make sneakers 100% produced in Portugal, with a focus on quality, creating exclusive products and a unique DNA that Sanjo has carried for over 80 years.

We deliver more than sneakers: we deliver a legacy that we want the Portuguese to be a part of, ultimately making SANJO the Portuguese sneaker brand, known internationally.

1. Bring SANJO back home, due to all the limitations we had in moving the production process;

2. Put SANJO back on the level we consider it to be and make SANJO a legendary brand;

3. Make our customers more than just users, someone who belongs to a community, who is part of our legacy, who participates in our history and who reinvents themselves through iconic sneakers, with exclusive DNA and 100% Portuguese quality.

In terms of visual identity, the main objective was to maintain and respect the original model in order to deliver it exactly as it was designed in its first conception and in its origin.

In terms of quality, there was necessarily an improvement process that forced us to join forces in order to achieve what we wanted:

1. Bringing production from other countries, particularly Spain and China, to Portugal required some decisions to be made regarding the production process. It was essential to abandon the vulcanization of the sole, a production method that no longer exists in Portugal due to environmental policies. The sole was now glued, a more environmentally friendly method when compared to the previous procedure. This change allowed us to reduce the brand's ecological footprint, making SANJO a 100% national brand - from its origins to its final product. This was undoubtedly the biggest challenge we faced and it fills us with pride to have managed to achieve the final product exactly as we had envisioned.

2. Bringing production to Portugal and choosing to build the new K100 and K200 using a technique other than vulcanization required the development of the soles from scratch, a process that had many advances and setbacks until we reached the final sole, as well as from the point of view of the modeling of the upper, in which we were insistently meticulous so that the modeling respected all the legacy that these two models carry.

3. Another challenge was to add value and quality to SANJO. This meant abandoning the printing techniques that the shoe had, such as on the upper or insole, and replacing everything with textile labels, which are more durable and more aesthetic. The eyelets and linings were replaced with visually identical but higher quality materials. The new K100 and K200 now feature an inner lining to make the shoe more comfortable, and in the Autumn/Winter launches we also added inner foam to keep the shoe warm, significantly increasing comfort on colder days.

We return the same, but different. More than what you see, it is what you feel, meet " Our Iconic "

When we talk about SANJO, we also talk about the K100 and K200 . In order to celebrate the importance they had in building SANJO as a brand, we have affectionately decided to call these models "Our Iconic", because that is what they truly are: the icons of Sanjo, the original models, the stars of Sanjo.

SANJO's legacy is the greatest responsibility we carry, with pride, and as such it only made sense to continue writing this story while preserving what is most distinctive about us - " Our Iconic People ".

Buy Online

Very simple:

- You can register and have your user account or continue as a guest;

- Select the product you want and the desired size. Then click on "ADD TO CART";

- If you want to add more products, click on "CONTINUE SHOPPING";

- If you wish to finalize your purchase, you must check your order (check if the desired sizes and models are selected correctly). Then, confirm that you agree to the terms and conditions and enter your name and tax identification number if you wish to receive an invoice with tax details. Then, go ahead and click on "FINALIZE PURCHASE"

- Fill in the shipping details: Email; First Name; Last Name, Full Address and Contacts (if you wish to use MBway as a payment method, the contact to be entered must be the one configured with the MBway application).

- If you wish to collect your order from a CTT point instead of having it delivered to your home, check the nearest and most available CTT points . Then, in the “address” field of the contact information, write the address of the CTT point chosen to collect your order and indicate: “CTT PARTNERSHIP”.

- If you have a discount code to use, enter it in "DISCOUNT CODE" and click "APPLY". Otherwise, go ahead and click "CONTINUE TO SHIPPING";

- Shipping to Portugal is free, to other countries choose the shipping option and click on "PROCEED TO PAYMENT";

- Choose the payment method: Credit Card, PayPal, MBway (you only have 5 minutes to make the payment after placing your order) Amazon Pay or Multibanco Payment (if you choose MB the order will only be processed after you make the payment of the MB reference generated in the next step);

- If you want the billing address to be the same as the shipping address, click on "SAME SHIPPING ADDRESS"; if you want to enter a different address, click on "USE A DIFFERENT BILLING ADDRESS" and fill in the information you want;

- Finally, click on "PLACE MY ORDER" and a summary of your order will be generated (as well as the MB Reference if you chose this payment method).

- Then you just have to wait for them to arrive.

All orders placed on sanjo.pt are non-modifiable, therefore it is not possible to change quantity/size and/or add/remove items.

If you feel this is necessary, please contact customer support at info@sanjo.pt so that we can help you indicate the best alternative taking into account your request and the status of your order.

It is not possible to cancel your own order.

If you feel this is necessary, please contact customer support at info@sanjo.pt so that we can help you indicate the best alternative taking into account your request and the status of your order.

To make a complaint in the online complaints book, simply click here: www.livroreclamacoes.pt

Shipping

Shipping varies depending on the destination country and the products purchased under the following conditions:

EUROPEAN UNION

- Free shipping - €0.00€ 

REST OF THE WORLD (except EU):

- Standard Shipping (between €0.00 and €99.99) - €20.00
- Standard Shipping (between €100.00 and €199.99) - €15.00
- Standard Shipping (over €200.00) - €0.00

The delivery time for our products varies depending on the destination of the order, according to the following deadlines:

PORTUGAL: 1 to 2 business days

SPAIN: 2 to 3 business days

EUROPEAN UNION (except Portugal and Spain): 3 to 4 working days

REST OF THE WORLD (except EU): 4 to 5 working days

During periods of sales, promotions and special campaigns, there may be some delay in shipping due to increased sales volume.

In mainland Portugal, the islands and Spain, deliveries are made by CTT; for the remaining countries, deliveries are made by FedEx.

Of course. You just need to fill in the delivery address correctly and leave the contact details of the person responsible for receiving the order. You can also choose to collect it from a CTT point . There are many: find out which one is closest to your area.

No, please make sure someone is present at your chosen delivery address.

If you are unable to guarantee receipt using the above method, we suggest that you choose the address of a CTT Point to collect your order. Check the available CTT points and enjoy the flexibility of being able to collect your order during the time provided by the CTT Point.

Payments

At Sanjo.pt you can make payments via: Multibanco Reference, Paypal, Amazon Pay, MBway, Klarna or Credit Card.
If you choose to pay for your order using Multibanco references, the payment will only be processed once the order has been paid. Sanjo will be notified of the payment and will process the order without the need to send any proof of payment.
In the case of payments via MBway, you only have 5 minutes to make the payment. If you do not receive the pending payment notification from the MBway App, log in to the application and the payment will be available to be made.

For any questions regarding payments made via Klarna, please visit the Klarna FAQ.

Of course. Payment is fully secured by major global authentication systems such as TrustWave. Furthermore, all information entered for the purchase will be processed in accordance with our privacy policy. The site complies with all anti-spam and virus controls. Browsing is completely safe.

For payments made by credit card, Amazon Pay and Paypal, the total amount of the order will only be debited at the time of dispatch. Orders paid by Multibanco reference and MBway will be debited at the time the User makes the payment.

Exchanges and Returns

The refund will be made using the same payment method chosen for the online purchase. If you have chosen to pay by Multibanco Reference, we will make a bank transfer.

It is not possible to replace products in orders completed independently. However, if the order has not yet been shipped, you can request a change by sending an email to info@sanjo.pt . If the order has already been shipped, you can wait until you receive it and then make the exchange.

Yes, you can exchange your order up to 14 days after receiving it, as long as the products maintain their original characteristics and show no signs of use. To make an exchange, you just need to:

  • Fill out the exchange or return form , you must fill it out with the email address you used for your order. After filling it out, you must wait for a second email with all the shipping information.
  • For deliveries in Portugal and Spain, Sanjo will accept the exchange at no additional cost once for each order .
  • To exchange orders sent to the rest of Europe, the return costs are the responsibility of the customer but Sanjo assumes the costs of the second shipment.
  • For exchanges from countries outside the European Union , you cannot send the item before contacting customer service via email at info@sanjo.pt . This will make the customs process easier.
  • Once we receive the returned product, we will send you the new product you requested.

The exchange can be made automatically by size and is subject to the stock available at the time we receive the return.

If you wish to change the color or model, you must contact customer service via email at info@sanjo.pt .

If the returned items show signs of use, SANJO reserves the right not to accept the exchange.

  • If payment for the order was made using the Multibanco References service, you will be contacted via email to provide the respective IBAN.
  • If payment was made by MBWAY , Paypal, Visa or Klarna , the refund for returned items will be made using the same payment method chosen for the purchase after receipt and verification of the conformity of the returned product.

The refund will be made per order using the payment method used at the time of purchase. If the payment method was Multibanco References, a bank transfer will be made.

SANJO is only responsible for products sold by the company with the corporate name M2BEWEAR, Lda, current owner of the Sanjo brand.

Please consult the General Terms and Conditions for more information about SANJO and you can also consult the Online Dispute Resolution centers.

RETURN: GIFT CARD: The return of the Gift Card is subject to the return deadlines stipulated for any other item and can only be made to the holder and for the same payment method used for the purchase.

RETURN OF PURCHASES WITH GIFT CARD: If you return an item that was originally purchased with a Digital Gift Card, any refund owed will be returned to the Gift Card.

If you want a refund of the Gift Card amount, this can only be done
may be made to the holder of the Gift Card purchase and to the same payment method used for the purchase. The refund will only be possible if the Gift Card return period is still active.

Product Guide

You can check which size is best for you in our Size Guide .

Measure the length of your feet from the heel to the tip of your big toe. Do this for both feet.
You should be guided by the foot that has a larger measurement.

Please check the UK size displayed on the shoes you normally wear.

Cross-reference this data with our size chart.

If you still have any questions about the size you should order, contact us at info@sanjo.pt , we will be happy to help you.

Tips for using and maintaining your Sanjo

Our footwear is designed for casual use. It is not suitable for any type of sport. Keep your Sanjo footwear in a dry place for better preservation.


Conservation instructions

Washing : Use neutral soap, without bleach or detergents . Clean only the outside. After cleaning, remove the soap with a damp cloth.

Never use a washing machine, soak your Sanjo shoes, or rinse them under the tap. Always use as little water as possible.

To dry your Sanjo shoes, place them in the shade, with the soles facing down. Never use a tumble dryer, hair dryer or oven. Never expose them to intense heat.

To reduce sweat odors, let your Sanjo shoes air out in the shade for 12 hours after use. It is also advisable to use antiseptic on your shoes.