Privacy policy

PRIVACY POLICY

SANJO cares about the protection, security and privacy of your personal data and about the trust you place in us.

In this Privacy Policy, you will find all relevant and applicable information regarding how we use the personal data of our customers and users, regardless of the channel or means through which the data is collected, whether online or in person.

We want you to have complete confidence in us and to know that your data is safe. This is our commitment regarding your data — we take the protection of your privacy very seriously and with the utmost care: it is our commitment and your right.

If you have any questions about how we use your personal data, please do not hesitate to contact us at info@sanjo.pt.

We present our Privacy Policy so that you are aware of how your personal data is processed, what your rights are and what security measures we apply when you browse www.sanjo.pt.

M2BEWEAR, LDA, owner of the registered SANJO trademark, with registered office at Rua 5 de Outubro, 484, 4700-260 Braga, Portugal, Portuguese Tax Identification Number 514475188, is the entity responsible for processing your personal data and for ensuring that such processing complies with the applicable national legislation and with the General Data Protection Regulation — Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016.

We undertake to collect, store, process, transmit or delete your personal data only in a transparent and responsible manner and solely within the scope of transactions involving the purchase and sale of our products.

WHAT DATA AND INFORMATION MAY WE NEED TO COLLECT?

Personal data: this is essential information required to process your request and comply with the laws and regulations applicable to our services, such as your name, address, tax identification number, email address, telephone number and information regarding your payment method. Refusal to provide this information may prevent us from processing and responding to your request.

We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that we believe may be of interest to you. You may opt out of receiving some or all of these communications at any time by following the unsubscribe link or instructions provided in any email we send, or by contacting us at info@sanjo.pt.

Customer history: in order to provide you with personalised information about our products and services, promotional or advertising campaigns, commercial offers and other purposes strictly related to SANJO, whether by email or other automated means of communication, we need to store information regarding the products you have purchased, transaction dates, contacts with customer support, the history of your interactions with SANJO, as well as other useful metrics that enable us to provide you with an excellent service. You can manage the permissions you wish to grant us under “My Account”.

Cookies: to provide you with an optimised browsing experience, we use cookies to store useful information for this purpose, such as your personal preferences. Cookies help us recognise your preferences and allow us to interact with you. They are small files containing a limited amount of data which may include an anonymous unique identifier.

We use cookies and similar tracking technologies to monitor activity on our service and retain certain information. The information collected through cookies also allows us to improve our website by providing information about the number and frequency of visits, adapting the website to the individual interests of users, improving search speed, among other purposes.

You can manage cookie permissions through the settings of the browser you are using. However, please note that disabling cookies may prevent you from enjoying the optimal browsing experience that we want to provide on our website.

Data Controller: means the natural or legal person who, alone, jointly or in common with other persons, determines the purposes and means by which any personal information is or should be processed. For the purposes of this Privacy Policy, we are the Data Controller of your Personal Data.

Automatic collection from the website and social media: when you are on our website or social media channels, it is as though you were visiting our home, our office or even looking through our shop window at our products.

We may have access to certain information collected automatically, including your IP address, ISP, browser, duration of your visit, pages visited on our website, social media activity, your location if you have authorised it, and other statistics.

Why do we collect this information? So that we can always have our home ready to welcome you in the best and most optimised way possible — nothing more. ☺

HOW DO WE USE YOUR DATA?

To provide and maintain our service;
To notify you about changes to our service;
To allow you to participate in all interactive features of our service when you choose to do so;
To provide customer support;
To collect analyses or important information so that we can improve our service for you;
To monitor the use of our service;
To detect, prevent and resolve technical issues.

WHO DO WE SHARE YOUR DATA WITH?

Financial institutions;
Fraud detection and prevention entities;
Technology service providers;
Logistics, transportation and delivery service providers and partners;
Customer support service providers;
Marketing and advertising partners and service providers;
Judicial, tax and regulatory authorities in order to comply with legal obligations, upon express request from such authorities.

HOW LONG DO WE RETAIN YOUR PERSONAL DATA?

When you use our Service, we may ask you to provide certain personally identifiable information that can be used to contact or identify you (“Personal Data”).

This information may include, but is not limited to: email address, first and last name, telephone number, address, state, province, ZIP/postal code, city, cookies and usage data.

Depending on the purposes for which we collect your data, the retention period may vary.

To manage your registration as a user of our website, we retain your data for as long as you remain a registered user, i.e. for as long as you wish to remain registered.

To manage the purchase and sale transaction, we retain your data for as long as necessary to complete the transaction, including any potential returns, complaints or claims associated with the purchase of the relevant product or service.

For marketing purposes, we retain your data until you unsubscribe from our newsletter. If you participate in promotional activities, we will retain your data for a period of 6 months following the end of the relevant promotion.

Regardless of whether we process your data only for the period strictly necessary to fulfil the corresponding purpose, we will subsequently keep it securely stored and protected for as long as liabilities arising from such processing may occur, in accordance with the legislation in force at any given time. Once the relevant limitation periods have expired, we will delete the personal data.

HOW DO WE PROTECT YOUR DATA?

SANJO implements security measures to protect your personal data, including encryption and data authentication tools, and undertakes to regularly review its data collection, storage and processing practices in order to protect against unauthorised access to our systems: your security is our security.

WHAT ARE YOUR RIGHTS WHEN YOU SHARE PERSONAL DATA?

If you are a resident of the European Economic Area (EEA), you have certain data protection rights under the General Data Protection Regulation (GDPR).

At SANJO, our aim is to take reasonable measures to allow you to correct, amend, delete or restrict the use of your Personal Data.

You may at any time:

Request access to your data and to all information collected as a result of the transactions carried out;
Request the rectification of your personal data;
Request the deletion of your personal data, provided that such data is no longer necessary for the purpose for which it was collected or for compliance with M2BEWEAR, LDA’s legal obligations, as well as request restrictions on the purposes for which it is processed;
Object to your data being used for marketing and advertising purposes;
Request the portability of your data to another entity and a copy of such data;
Withdraw, at any time, any consent previously given for the processing of your data.

ANALYTICS

We may use service providers to monitor and analyse the use of our service.

Google Analytics

Google Analytics is a web analytics service provided by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our service. This data is shared with other Google services. Google may use the collected data to contextualise and personalise advertisements within its own advertising network.

You can prevent your activity on the Service from being made available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript code (ga.js, analytics.js and dc.js) from sharing information with Google Analytics about website visit activity.

For more information about Google’s privacy practices, please visit Google’s Privacy & Terms page: http://policies.google.com/privacy?hl=pt-BR

To exercise any of your rights, simply send your request to info@sanjo.pt, including a description of what you would like us to do.

We do not collect or process data from, nor process orders placed by, children under the age of 16. But you can always ask your parents for your SANJO products. ☺

IF YOU BECOME AWARE OF ANY BREACH IN THE PROCESSING OF YOUR DATA…

…you have the right to lodge a complaint with the relevant supervisory authority — the Portuguese Data Protection Authority (Comissão Nacional de Proteção de Dados — CNPD) — as well as to pursue any legal remedies you consider appropriate.

This policy may be amended at any time without prior notice to visitors/users of our website. If this is a subject you pay particular attention to, we recommend checking this page regularly so that you remain informed of any changes.

By browsing www.sanjo.pt, you agree to the practices described in our Privacy Policy.